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"The 'So What?' Question"

Each morning while "'putting on my face," I listen to a local radio station. For several mornings I heard a commercial in which a man wanted his wife to go with him to look at new cars. It was the weekend and she didn't want to spend her day running to different car lots.

The man kept trying to tell her about this one location that had cars at terrific prices. Her response was "So what?" Then he told her this seller had a wide selection to choose from. Again, her response was, "So what?" He tried again by telling her that the car lot was right off the freeway and easily accessible. Once more, her reply was, "So what?"

Finally, the man said the magic words. He told her that because this one location would be quick and easy to get to, had a wide selection and excellent prices, they would not have to go anywhere else. His wife agreed to go with him.

Do you see what happened here? The woman might have been influenced by the selection, the prices, or the location, but until her husband pointed out a direct benefit to her, she was unwilling to accompany him. Once she realized that by going to this one location, they would save time and she would still be able to do what she wanted on her day off, she agreed.

When you're putting together your thoughts for a marketing message, it's vitally important that you play the Devil's Advocate and ask the "So what?" question. Prospective customers are not going to buy your product or service until they clearly see how they're going to benefit.

We may not like to openly admit it, but all of us are basically self-centered. We're looking for things that will make us feel better ... make our day go smoother ... make our bank account grow ... and so on. When preparing your marketing message, you must address these concerns. You must make sure your target market recognizes the advantages to them if they purchase what you're offering. Otherwise, they're going to do like the wife in the commercial and say, "So what?"

Copyright © 2002 Nan Yielding

Nan Yielding has nearly 10 years experience as an online business owner. She is the owner of Writing-Etc.com and offers internet marketing services and assistance to help website owners attract more customers and increase sales.

This article may be copied and distributed so long as it is not modified in any way and the footer at the end of the article is included.


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